Refunds, cancellations and disputes

What happens to money when an order is refunded, a campaign ends, or something goes wrong with a gig.

A refunded order

Shopify tells Hype about the refund and the creator's share is reduced before it's billed on Monday. Refunds that arrive after a creator was already paid are reviewed by us; email hello@hyperattention.ai with the order number.

Ending a campaign

End it from the campaign page. Hired creators finish their gigs on the agreed terms; whatever budget is still reserved returns to your wallet.

A gig that went wrong

Use Request changes first, with specifics. If a creator doesn't deliver by the deadline, the hire expires and the reserved pay returns to the campaign. For anything else, ask Hype to review from the chat or email us with the campaign name; we decide based on the brief and the Gig Agreement.

Need help?

Click the ? at the top of your dashboard, or email hello@hyperattention.ai. A person replies within one business day.